Technical Support

  • This page provides information on how to get technical support during your online course experience, tips for troubleshooting, and lists technical recommendations on what hardware and software you will need for your online courses. If at any time you experience any difficulties with the online course, please contact your instructor immediately. 

    Phone and Email Support

    We always recommend contacting your instructor first any time you are experiencing technical issues with the course.  However, eCampus staff is also available to assist you.  There are three ways to get in touch with us:   

    • Phone:  Contact our office at 623-412-5345 during the hours of 7:30-3:00 p.m. to speak to a staff member.
    • Email:  ecampus@pusd11.net.  The more information you can provide in the email, the better we can diagnose the problem and get a solution.
    • Ticket:  Submit a help desk ticket.

    Troubleshooting Tips

    If you are having issues accessing your eCampus courses, please try the following options:

    • Try a different internet browser.
    • Log out of the eCampus Moodle course.
    • Clear your browser's cache.  To find out how to perform this step, google the key words "clear cache" followed by the name of your browser (e.g., Google Chrome) for sites that will demonstrate how to perform this task.
    • Be sure to turn off or disable your browser's pop-up blocker.  To find out, google "turn off pop-up blocker" followed by the name of your browser.  
    • Log back in and try again.
    • Take a screenshot and send it to ecampus@pusd11.net or your instructor.  Watch this video on how to take a screenshot. 
    • Disable your browser's pop-up blockers

    Technical Specs 

     

    Your Specs

    Internet

    A high speed internet connection (1.5 MB/s or better) is recquired to complete all eCampus courses. We also recommend that students have a back-up plan (e.g., local library) in the event their internet connection becomes unavailable.  Note: Public access computers may not permit access to certain course materials or systems due to security limitations. 


    Internet Browsers

    The latest internet browser versions are recommended.  Students should install at least two browsers on their computers in the event one browser is not compatabile with the course technology.

    • Internet Explorer 
    • Mozilla FireFox
    • Safari
    • Google Chrome ​​

    Email

    All eCampus students are expected to use their Peoria Unified student email accounts when emailing instructors or eCampus staff.  Student email accounts begin with the student's username and end with the suffix @student.pusd11.net.

    Example: jdoe2322@student.pusd11.net 

    Software

    Word processing and presentation software will be needed to complete certain assignments and projects. Microsoft Word and Microsoft PowerPoint are strongly recommended.  If you don't have access to Microsoft Word or PowerPoint, you can take advantage of the district's Microsoft Office 365 Web Apps (e.g., Microsoft Word, PowerPoint, Excel, and OneNote) provided to all Peoria Unified students free of charge.  These office web apps are scaled down versions of Microsoft Word and PowerPoint, but have many of the features you need to complete your online coursework.  Furthermore, you also have the option of downloading the full version of Office 365 to your personal device.  You can visit the help center to learn more.

    Additional software is listed below:


    If you are using a Mac device and a word processing software called Pages, you will need to convert all Pages files to a .doc or pdf file.  A .doc, .docx, or .pdf files are all file formats that your instructors can open.  Watch this short video on how to convert a Pages file to a .doc file.  Any assignments submitted as a Pages file will not be graded and you will be asked to resubmit the assignment. 


    Hardware

    Students will need access to a desktop or laptop computer for all eCampus courses. Not all course content is accessible via a mobile device.

     

    • CPU: 2GHz processor or faster
    • Hard Drive: 20 GB of available disk space
    • Memory: At least 2GB of RAM (4GB is recommended)
    • Video: 1024X768 screen resolution is recommended
    • Monitor: 15" LCD or Widescreen is recommended
    • Audio: Sound card with speakers or headphones (headset with microphone recommended)
    • Printer: A printer is helpful, but not necessary. 

     

    Mobile Devices

    Students are required to have a laptop or desktop computer to ensure reliable access to all course materials. Some content may be inaccessible or limited on mobile devices.